Refunds & Cancellations Policy

Last updated: 16 June 2026

This policy explains when payments made on SiteCheck (operated by Digistick Services Private Limited) are refundable, and how cancellations work. All payments are processed securely by Cashfree Payments.

1. Growth Plan / Fix-Kit (₹799)

The Growth Plan is a digital product delivered immediately after payment — written fixes, code snippets, an installable theme file and a growth blueprint generated for your store. Because the content is delivered and accessible instantly, this purchase is non-refundable once the report has been generated and accessed.

Exception: if a technical failure on our side prevents your report from being generated or unlocked within 24 hours of payment, you are entitled to a full refund. Write to connect@digistick.in within 7 days of the payment.

2. Theme purchase (₹3,999)

Theme purchases are non-refundable once the theme file has been downloaded. If your payment succeeded but the download link does not work, contact us — we will fix access or issue a full refund.

3. Service bookings & advance payments

Booking a service (speed optimization, SEO, CRO, ads management, development, shoots and others) requires a 30% advance. The advance is fully adjustable against your final invoice.

Cancellation by you: you may cancel a booking any time before the kickoff call / before work begins for a full refund of the advance. Once work has started, the advance is non-refundable, as team time has been allotted to your project.

Cancellation by us: if we are unable to take up your project for any reason, your advance is refunded in full within 5–7 business days.

4. Failed or duplicate payments

If money was deducted but your purchase did not unlock, the amount is usually auto-reversed by your bank within 5–7 business days. If it is not, email us with the transaction details and we will trace it with Cashfree and resolve it.

5. How refunds are processed

Approved refunds are issued to the original payment method via Cashfree within 5–7 business days of approval. The exact credit time depends on your bank or UPI provider.

6. How to request a refund or cancellation

Email connect@digistick.in from your registered email with your store URL and payment details, or message us from your dashboard’s Messages tab. Every request receives a response within one business day.

7. Contact

Digistick Services Private Limited, Sector 68, Noida, Uttar Pradesh, India · connect@digistick.in